APPLICATION PRIVACY POLICY
This Privacy Policy applies to your use of the software application TRNR (the “Application”),
which is owned and operated by New Era Fitness Pty Ltd - ABN 58 653 514 517 or its licensors
(referred to in this document as “TRNR”, "we", "us" or "our"). Protecting your privacy and the
confidentiality of your personal information is important to us. Please read this Privacy Policy
carefully to understand how we collect, use, disclose, store, and protect your personal
information, as well as how you can access, correct, update, or delete any personal information
provided to us, or express any concerns you may have.
1. We respect your privacy
(a) We respect your right to privacy and are committed to safeguarding the
privacy of our customers and software application users. We adhere to the
National Privacy Principles established by the Privacy Act 1988 (Cth). This
policy sets out how we collect and treat your personal information.
(b) "Personal information" is information we hold which is identifiable as being
about you.
2. Collection of personal information
(a) We will, from time to time, receive and store personal information you enter onto
our software Application TRNR, provide to us directly or give to us in other forms.
(b) You may provide basic information such as your name, phone number, address
and email address to enable us to send information, provide updates and process
your product or service order. We may collect additional information at other
times, including but not limited to, when you provide feedback, when you provide
information about your personal or business affairs, change your content or email
preference, respond to surveys and/or promotions, provide financial or credit card
information, or communicate with our customer support.
(c) Additionally, we may also collect any other information you provide
while interacting with us.
3. How we collect your personal information
(a) We collect personal information from you in a variety of ways, including when
you interact with us electronically or in person, when you access our software
application and when we provide our services to you. We may receive personal
information from third parties. If we do, we will protect it as set out in this
Privacy Policy.
4. Use of your personal information
(a) We may use personal information collected from you to provide you with
information, updates, and our services. We may also make you aware of new and
additional products, services and opportunities available to you. We may use your
personal information to improve our products and services and better understand
your needs.
(b) The Application may make third party social media features available to its
users. We cannot ensure the security of any information you choose to make
public in a social media feature. Also, we cannot ensure that parties who have
access to such publicly available information will respect your privacy.
We may contact you by a variety of measures including, but not limited to
telephone, email, sms or mail.
5. Disclosure of your personal information
(a) We may disclose your personal information to any of our employees, officers,
insurers, professional advisers, agents, suppliers or subcontractors insofar as
reasonably necessary for the purposes set out in this Policy. Personal
information is only supplied to a third party when it is required for the delivery of
our services.
(b) We may from time to time need to disclose personal information to comply with a
legal requirement, such as a law, regulation, court order, subpoena, warrant, in
the course of a legal proceeding or in response to a law enforcement agency
request.
(c) We may also use your personal information to protect our copyright, trademarks,
legal rights, property, or safety, our Application, website and customers or third
parties.
(d) Information that we collect may from time to time be stored, processed in
or transferred between parties located in countries outside of Australia.
(e) If there is a change of control in our business or a sale or transfer of business
assets, we reserve the right to transfer to the extent permissible at law our user
databases, together with any personal information and non-personal information
contained in those databases. This information may be disclosed to a potential
purchaser under an agreement to maintain confidentiality. We would seek to
only disclose information in good faith and where required by any of the above
circumstances.
(f) By providing us with personal information, you consent to the terms of this Privacy
Policy and the types of disclosure covered by this Policy. Where we disclose your
personal information to third parties, we will request that the third party follow this
Policy regarding handling your personal information.
6. Security of your personal information
(a) We are committed to ensuring that the information you provide to us is secure. In
order to prevent unauthorised access or disclosure, we have put in place suitable
physical, electronic and managerial procedures to safeguard and secure
information and protect it from misuse, interference, loss and unauthorised
access, modification and disclosure.
(b) The transmission and exchange of information is carried out at your own risk. We
cannot guarantee the security of any information that you transmit to us, or
receive from us. Although we take measures to safeguard against unauthorised
disclosures of information, we cannot assure you that personal information that
we collect will not be disclosed in a manner that is inconsistent with this Privacy
Policy.
7. Access to your personal information
(a) You may request details of personal information that we hold about you in
accordance with the provisions of the Privacy Act 1988(Cth). If you would like
a copy of the information which we hold about you or believe that any
information we hold on you is inaccurate, out of date, incomplete, irrelevant or
misleading, please email us at hello@trnr.com with the subject line “Attn.
Privacy Officer”.
(b) We reserve the right to refuse to provide you with information that we hold
about you, in certain circumstances set out in the Privacy Act.
8. Complaints about privacy
(a) If you have any complaints about our privacy practices, please feel free to send in
details of your complaints to PO BOX 1644, Sydney, New South Wales, 1355.
We take complaints very seriously and will endeavour to respond as soon as
possible after receiving written notice of your complaint.
9. Op out right
(a) You can stop all collection of information by the Application easily by uninstalling
the Application. You may use the standard uninstall processes as may be
available as part of your mobile device or via the mobile application marketplace
or network. You can also request to opt-out via email, at hello@trnr.com with the
subject line “Attn. Privacy Officer”.
10. Changes to Privacy Policy
(a) Please be aware that we may change this Privacy Policy in the future. We may
modify this Policy at any time, in our sole discretion and all modifications will be
effective immediately upon our posting of the modifications on our Application.
Please check back from time to time to review our Privacy Policy.
11. Software Application
(a) When you use our Application
When you come to our application we may collect certain information such as
mobile unique device ID, the IP address of your mobile device, mobile operating
system, the type of mobile internet browsers you use, and information about the
way you use the Application. This information is used in an aggregated manner
to analyse how people use our site, such that we can improve our service.
(b) Cookies
We may from time-to-time use cookies on our software Application. Cookies are
very small files which a website uses to identify you when you come back to the
application and to store details about your use of the application. Cookies are
not malicious programs that access or damage your computer, tablet or
smartphone. Most devices automatically accept cookies but you can choose to
reject cookies by changing your devise settings. However, this may prevent you
from taking full advantage of our application.
(c) Automatic collection
The software Application may collect certain information automatically, including,
but not limited to, the type of mobile device you use, your mobile devices unique
device ID, the IP address of your mobile device, your mobile operating system,
the type of mobile Internet browsers you use, and information about the way you
use the Application.
(d) Third parties
Our software application may from time to time have links to other applications or
websites not owned or controlled by us. These links are meant for your
convenience only. Links to third party applications and websites do not constitute
sponsorship or endorsement or approval of these third parties. Please be aware
that we are not responsible for the privacy practises of other such applications or
websites. We encourage our users to be aware, when they leave our Application
or website, to read the privacy statements of each and every application or
website that collects personal identifiable information.
(e) Geo-location
When you visit the mobile Application, we may use GPS technology (or other similar
technology) to determine your current location in order to determine the city you are
located within and display a location map with relevant advertisements. We will not
share your current location with other users or partners.
